At Baby Dudo, your privacy is important to us. We are committed to protecting your personal information and ensuring that your shopping experience is safe and secure.
This Privacy Policy explains how Baby Dudo collects, uses, stores and shares your personal information when you visit our website, browse our products, place an order or communicate with us.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit or make a purchase from Baby Dudo, we may collect certain personal information to process your orders and improve your shopping experience.
Personal Information You Provide:
When placing an order, creating an account or contacting us, we may collect:
- Full name
- Mobile number
- Email address
- Billing and shipping address
- PIN code and location details
- Order details and purchase history
- Information you provide when contacting our customer support team
Automatically Collected Information:
When you browse our website, certain information may automatically be collected, including:
- IP address
- Browser type and device information
- Operating system
- Pages visited and products viewed
- Website interactions and browsing activity
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information collected for legitimate business purposes, including:
- Processing and confirming your orders.
- Arranging shipping and delivering products.
- Sending order confirmations and tracking updates.
- Responding to customer enquiries and support requests.
- Processing payments, returns and refunds.
- Improving our website, products and customer experience.
- Preventing fraudulent transactions and unauthorised activities.
- Sending promotional offers, product updates and marketing communications where you have provided the necessary consent.
We only use your personal information for purposes that are relevant to our business operations and applicable legal requirements.
3. Consent
How Do We Obtain Your Consent?
When you provide personal information to complete a purchase, arrange delivery, request a return or contact our customer support team, you consent to the collection and use of that information for the relevant purpose.
If we wish to use your information for additional purposes, such as promotional communications, we will seek your consent wherever required.
How Can You Withdraw Your Consent?
You may withdraw your consent to receive marketing communications at any time by contacting us through our customer support email.
You may also unsubscribe from promotional emails using the unsubscribe option provided in those emails.
Please note that withdrawing consent does not affect processing that is necessary to complete an existing order or comply with applicable legal obligations.
4. Sharing and Disclosure of Information
Baby Dudo does not sell your personal information to third parties.
However, we may share relevant information with trusted service providers when necessary to operate our business and fulfil your orders.
These may include:
- Payment gateway providers for processing transactions.
- Courier and logistics partners for delivering your orders.
- Website hosting and e-commerce platform providers.
- Customer support and communication service providers.
- Marketing and analytics service providers, where applicable.
These service providers may access only the information necessary to perform their respective services.
We may also disclose personal information when required by applicable law, legal proceedings, government authorities or to protect our legal rights and prevent fraudulent activities.
5. Payment Information
Payments made through our website may be processed using third-party payment gateway providers.
Your payment information is handled by the relevant payment service provider in accordance with its security standards and privacy policy.
Baby Dudo does not intentionally store complete debit card, credit card or banking credentials on its own servers.
Payment processing and transaction security are subject to the terms and policies of the payment gateway you choose.
6. Third-Party Services and Links
Our website may use third-party services to support activities such as payment processing, order delivery, website analytics and customer communication.
These third-party providers may collect, use or process your information according to their own privacy policies.
Our website may also contain links to external websites. Baby Dudo is not responsible for the privacy practices, content or security of third-party websites.
We encourage customers to review the privacy policies of external websites before sharing personal information.
7. Cookies and Tracking Technologies
Baby Dudo may use cookies and similar technologies to improve website functionality and enhance your shopping experience.
Cookies may help us:
- Remember items added to your shopping cart.
- Maintain your browsing session.
- Understand website traffic and visitor behaviour.
- Improve website performance and usability.
- Provide relevant product recommendations and advertisements, where applicable.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features and functionality.
8. Information Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.
We work with appropriate service providers to support secure website operations and payment processing.
However, no method of electronic transmission or internet storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:
- Processing and fulfilling customer orders.
- Maintaining transaction and business records.
- Handling customer enquiries, returns and refunds.
- Complying with applicable legal and regulatory requirements.
- Resolving disputes and preventing fraudulent activities.
When personal information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable legal obligations.
10. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permissible.
- Withdraw consent for processing where consent is the basis for processing.
- Opt out of promotional communications.
- Raise a complaint regarding the handling of your personal information.
To exercise these rights, please contact Baby Dudo using the contact details provided below.
We may need to verify your identity before processing certain requests.
11. Children’s Privacy
Baby Dudo offers products intended for babies and young children. However, our website and online shopping services are intended for use by adults, including parents and legal guardians.
We do not knowingly collect personal information directly from children.
Parents or legal guardians who believe that a child has provided personal information to us may contact us to request its review or deletion, subject to applicable laws.
12. Changes to This Privacy Policy
Baby Dudo reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable legal requirements.
Any updates will be published on this page with the revised Last Updated date.
We encourage customers to review this page periodically to stay informed about how their information is handled.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Brand: Baby Dudo
Email: babydudoofficial@gmail.com
Phone: +91 94983 72499
Business Address: NO:1,ANNAI INDHRA NAGAR, NESAPAKKAM , CHENNAI, Tamil Nadu, India – 600078
Website: www.babydudo.com
We will make reasonable efforts to respond to your privacy-related requests within the timeframes required by applicable law.
Baby Dudo – Made with Care for Your Little Ones.